Returns / Exchanges

​

We gladly accepts return of unused or undamaged products with all original tags and wrappings for refund whithin 15 days of purchase date .

​

Keep in mind that at this time we DO NOT cover RETRUN shipping costs. Each return is handled on a case by case basis in order to ensure the satisfaction of our customer to the best of our ability.

​

Ship all returns with order number included to :

AMUR ROSEE

Flat 1, 89 Malvern Road

P. O NW6 5PU

London , UK .

 

Exchanges-

Unfortunately, we do not accept any exchanges at this time. If you are hoping to make an "exchange", you must return your product & PLACE A NEW ORDED.

​

Refunds-

*Must meet the above guidelines to be eligible for a refund*

Please allow us 7-10 business days from when we receive your return to issue refund or store credit. Once your return has been processed, you will receive a confirmation email containing either your refund receipt, or store credit.

Please allow up to 3 business days to receive your refund back to the original form of payment. This depend on your bank.

​

                         Contact Us

​

Alternatively, if you’d like any further help from our team you can use our online chat feature or contact us via telephone 8.30am – 5.30pm Monday to Friday or email us anytime.

                                                            02035569495/ contact@biancabalog.com