Returns / Exchanges
We gladly accepts return of unused or undamaged products with all original tags and wrappings for refund whithin 15 days of purchase date .
Keep in mind that at this time we DO NOT cover RETRUN shipping costs. Each return is handled on a case by case basis in order to ensure the satisfaction of our customer to the best of our ability.
Ship all returns with order number included to :
Flat 1, 89 Malvern Road
P. O NW6 5PU
London , UK .
Unfortunately, we do not accept any exchanges at this time. If you are hoping to make an "exchange", you must return your product & PLACE A NEW ORDED.
*Must meet the above guidelines to be eligible for a refund*
Please allow us 7-10 business days from when we receive your return to issue refund or store credit. Once your return has been processed, you will receive a confirmation email containing either your refund receipt, or store credit.
Please allow up to 3 business days to receive your refund back to the original form of payment. This depend on your bank.
Alternatively, if you’d like any further help from our team you can use our online chat feature or contact us via telephone 8.30am – 5.30pm Monday to Friday or email us anytime.